Payment Policy

Custom Work & Project Payments

Custom website design, software development, integrations, programming, troubleshooting, consulting, design services, server configuration, project-specific research, custom modifications, and other professional services are billable work unless Vivint Host expressly states otherwise in writing.

Projects of $500 or Less

Projects with a total price of five hundred dollars ($500.00) or less require payment in full before work begins. Vivint Host is not required to begin custom work until the required payment has been received.

Projects Over $500

Projects exceeding five hundred dollars ($500.00) generally require a minimum fifty percent (50%) deposit before work begins unless a different payment schedule is approved in writing by Vivint Host.

Vivint Host may establish milestone payments for larger projects. A standard milestone schedule may include fifty percent (50%) before work begins, twenty-five percent (25%) at an agreed development milestone, and the remaining twenty-five percent (25%) before final launch, delivery, migration, or production deployment.

Final Payment Before Delivery

All outstanding project balances must be paid before final launch, delivery, transfer, migration, or production deployment. Until payment is received in full, Vivint Host may withhold final project files, source code, administrative credentials, production deployment, migration, transfer, final revisions, or other deliverables associated with the unpaid project.

Additional Work & Scope Changes

Requests outside the originally approved project scope may result in additional charges. Additional work must be approved before it is performed, and Vivint Host may require payment for the additional work before development continues.

Past-Due Project Balances

If a custom project invoice becomes past due, Vivint Host may pause development, design, testing, revisions, deployment, maintenance, support, or other work associated with the unpaid project until the outstanding balance has been paid. Project deadlines may be adjusted when delays are caused by non-payment.

Unresponsive or Inactive Projects

Customers are responsible for responding to requests for payment, approvals, content, credentials, information, or other items necessary to complete their project. Vivint Host may place a project on hold when a customer becomes unresponsive or fails to provide required items.

A project that remains inactive for an extended period may require a revised project schedule before work resumes. All outstanding balances must be resolved before an inactive project resumes, and a restart fee may apply when substantial additional work is required to restore or resume the project.

Customers With Outstanding Balances

Vivint Host may decline to begin new custom development, modifications, upgrades, or additional project work for customers with unpaid balances. Outstanding invoices must normally be resolved before new work is accepted.

Saved Payment Methods

A payment method stored on a customer account may be charged only when the customer has authorized Vivint Host to use that payment method for the applicable transaction, recurring service, automatic payment arrangement, invoice, or agreed payment schedule. Merely storing a payment method does not by itself authorize every future charge.

Custom Work Refunds

Payments covering completed custom work, reserved development time, setup work, project-specific research, third-party purchases, licensing, or other non-refundable project expenses are generally non-refundable. If a custom project is canceled before completion, any eligible refund will be determined after accounting for work already performed and applicable non-refundable expenses.

Money-Back Guarantee

Vivint Host offers a thirty (30) day money-back guarantee for eligible standard hosting services. Refund requests must be submitted through a cancellation request or support ticket within thirty (30) days of the original order or payment date.

• Refunds are limited to one refund per customer or business entity. Multiple accounts, duplicate signups, or multiple services do not qualify for repeated refunds.
• The money-back guarantee does not apply to domain registrations, domain renewals, domain transfers, domain restorations, SSL certificates, VPS hosting, DriveCloud services, dedicated resources, Email Hosting, Website Builder services, custom website design, software licenses, setup fees, migration fees, administrative fees, dedicated IPs, add-ons, upgrades, custom work, third-party fees, or any other non-refundable service.
• Refunds are not granted for accounts suspended, restricted, or closed due to Terms of Service, Acceptable Use Policy, abuse, spam, fraud, chargeback, or payment violations.
• Approved refunds are normally processed within thirty-one (31) days after approval.
• No refunds will be granted for cancellation requests submitted outside the eligible thirty (30) day refund period.

Domain Registrations/Renewals

All domain registrations, renewals, transfers, restorations, and related domain services are final once processed. Because domain-related services are processed through registrars and registries, Vivint Host cannot guarantee refunds, reversals, or recovery after a domain transaction has been completed.

Domain renewal invoices are generally generated thirty (30) days before the renewal date to allow time to resolve payment issues and help prevent domain expiration, suspension, or loss.

If a domain name is misspelled or registered incorrectly, contact Vivint Host promptly. We may attempt to assist, but corrections, cancellations, refunds, or replacements are not guaranteed and depend on registrar and registry rules.

Late Invoices

Payment for monthly services is due on the invoice due date. If an invoice remains unpaid after the due date, a late payment fee of $10.00 may be added to the invoice beginning the next day. As a courtesy, Vivint Host may allow a three (3) day grace period before service suspension. Services may be suspended if an invoice remains unpaid after the grace period.

Services may be suspended if an invoice remains unpaid after the grace period. Services may be terminated if payment is not received after continued non-payment or repeated failed payment attempts.

Account access and services may be restored once the outstanding balance has been paid, subject to availability and any applicable restoration or reactivation fees. Customers with an outstanding balance may not be able to place new orders, activate new services, upgrade existing services, or renew services until the account balance is paid.

If an account is terminated for non-payment, related data, files, emails, backups, and service configurations may be permanently removed from Vivint Host systems. Data recovery after termination is not guaranteed.

Promotional Pricing

Many of our web hosting, email hosting, website builder, and VPS hosting packages are discounted for first-time customers.

All packages will renew at the regular rate.

For the BEST possible pricing, we reward customers for signing up annually (12 months), biennial (24 months), and triennial (36 months).

On our website, prices are displayed reflecting the best possible rate.

Please review our Terms of Service:

Terms of Service

And our Acceptable Use Policy:

Acceptable Use Policy